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Terms and Conditions

The terms for using HeyLuka’s website and family podcast service.

Last updated: 22 October 2026

HeyLuka is provided by HeyLuka Pty Ltd, ACN 703 384 892, Australia. By creating an account or purchasing and using the service, you agree to these terms. If you have a question, contact hello@heyluka.app. Our Privacy Policy explains how we handle personal information.

You must be at least 18 and authorised to provide the details of the children and other people you add. Children do not create their own accounts. New accounts are currently available in Australia, with access limited during the early-access period. Provide accurate account information, verify your email and keep sign-in links secure. You are responsible for the family access and listening links you share.

HeyLuka creates personalised audio stories and discoveries using information and preferences supplied by adults. Available features, episode frequency, length and allowances depend on the plan or offer you choose. A daily schedule is available on applicable plans; not every plan includes a new episode every day. A waitlist entry expresses interest only and does not create an account, guarantee an invitation or reserve a price.

AI content and adult supervision

Scripts, artwork and voices may be generated by AI. Content can contain mistakes, unexpected details or material that does not suit a particular child. Review episodes and use the available controls before sharing them. The service is for entertainment and general discovery; it is not professional advice or a substitute for adult care or education. We do not promise particular learning outcomes. These statements do not exclude your statutory consumer rights.

The price, currency, taxes, billing period and episode allowance are shown before you purchase. Australian launch plans are priced in AUD including GST and do not include a free trial. Only start a subscription if you accept those details. Recurring subscriptions renew according to the payment terms shown at checkout until cancelled. Payments are processed through our payment provider. Changes to your plan may affect your next charge; review the confirmation before accepting them.

You can manage or cancel renewal in the billing area, or contact hello@heyluka.app if you need help. Cancelling renewal normally takes effect at the end of the paid period; it does not automatically delete your account.

Gift purchases provide the coverage stated at purchase and do not themselves renew. If a gift is applied to an existing renewing subscription, that subscription may resume after the gift ends unless renewal is cancelled. Check the billing area for the next charge and cancellation options.

Contact us about a mistaken charge, a service problem or a refund request. Australian Consumer Law rights, including any right to a remedy, refund or cancellation, are not excluded by these terms. We do not apply a blanket “no refunds” policy.

You keep any rights you hold in the photos, text and other material you provide. By uploading, you give HeyLuka permission to store, process and use that material, including through service providers, to provide the features you request. You must have the necessary rights and permissions to upload it. Do not upload unlawful material or information about someone else without appropriate authority.

Do not use HeyLuka to harm or exploit children, harass others, infringe rights, bypass access controls or disrupt the service. We may restrict access when reasonably necessary to address misuse, security risks, non-payment or legal obligations. Where practicable we will explain the issue and provide an opportunity to resolve it. This does not remove any entitlement to a refund or other remedy under applicable law.

Maintenance, faults and provider outages can affect availability. Let us know if the service is not working so we can investigate and provide an appropriate remedy. Nothing in these terms excludes, restricts or modifies a consumer guarantee or other right that cannot lawfully be excluded, including rights under the Australian Consumer Law. These terms do not impose a blanket waiver of our responsibility for the service.

We may update these terms as the service changes and will show the date on this page. Material changes to an ongoing paid service will be communicated before they take effect, with an opportunity to cancel future renewal. Changes will not remove rights that have already accrued. Please contact hello@heyluka.app first about a dispute so we can try to resolve it. Australian law applies, without removing any mandatory consumer rights or access to courts and regulators available to you.

Questions? Contact hello@heyluka.app.